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Firefox ESR Not Displaying 'Refresh Firefox' Option in Help > More Troubleshooting Information

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  • Impendulo yokugqibela ngu Mike Kaply

jadi zadi
jadi zadi
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I'm using Firefox ESR 128.10.1esr on Kali, and I'm encountering an issue where the 'Refresh Firefox' option is missing from the ☰ → Help → Troubleshooting more Information. This is preventing me from restoring Firefox to its default settings. I've already tried the following: 

   Restarting Firefox

   Clearing the startup cache

   Confirmed there are no extensions installed

None of these steps have fixed the issue. I need a way to reset Firefox ESR to factory defaults, but I can't find an option to do so. Attached is a screenshot of the Troubleshooting Information page.

Any assistance would be greatly appreciated!

I'm using Firefox ESR 128.10.1esr on Kali, and I'm encountering an issue where the 'Refresh Firefox' option is missing from the '''☰ → Help → Troubleshooting more Information'''. This is preventing me from restoring Firefox to its default settings. I've already tried the following: Restarting Firefox Clearing the startup cache Confirmed there are no extensions installed None of these steps have fixed the issue. I need a way to reset Firefox ESR to factory defaults, but I can't find an option to do so. Attached is a screenshot of the Troubleshooting Information page. Any assistance would be greatly appreciated!
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (3)

Mike Kaply
Mike Kaply
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Do you see anything when you go to about:policies?

Helpful?

jadi zadi
jadi zadi Umnini wombuzo
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Here is what's in about:policies screenshot. I know about DisableProfileRefresh that can be set to true in about:config -> browser.disableResetPrompt But i do not have that set. so that's not the case if that what you mean.

I suspect that the Refresh Firefox feature is disabled intentionally by Debian maintainers somehow. Because Firefox ESR browser is included as part of the system's software packages in Kali Linux. And also when i download the same Firefox version number separately. using:

wget "https://download.mozilla.org/?product=firefox-esr-latest&os=linux64&lang=en-US" -O /tmp/firefox-latest-esr.tar.bz2

It shows the Refresh Firefox button but the Firefox ESR that came included in Kali does not have that even the version numbers are the same 128.10.1esr

Helpful?

Mike Kaply
Mike Kaply
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The trick is finding out where this is happening.

Can you see if there are files in your etc/firefox directory?

Helpful?

Buza umbuzo

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